Last updated: July 15, 2026
Contact Support
Having trouble with Flareline? We're here to help. Email us at techhorizoninnovationspk@gmail.com and we'll get back to you within 1–2 business days.
Frequently Asked Questions
How do I log a check-in?
Tap the + button on the home screen. You can rate your overall feeling, log symptoms and triggers, add notes, and optionally attach a photo.
What is included in Premium?
- AI-generated weekly health summaries
- Appointment preparation PDF reports
- Unlimited check-in history and data export
My Premium subscription isn't being recognised — what should I do?
Go to Settings → Subscription → Restore Purchases. This re-syncs your subscription status with the app. If the issue persists, email us with the email address used for your purchase.
How do I cancel my subscription?
To cancel, open the respective store's subscription management page, find Flareline, and select Cancel. You retain Premium access until the end of the current billing period.
How do I delete my account and data?
Email techhorizoninnovationspk@gmail.com from the address associated with your account and request deletion. We will remove your account and all health data within 30 days.
Is my health data private?
Yes. Your health data is stored securely and is never sold or shared with third parties. See our Privacy Policy for full details.
The AI summary says "not enough data" — why?
The weekly summary requires at least 2 check-ins in the current week to generate meaningful insights. Log a few more check-ins and try again on the AI Summary screen.
Report a Bug
Found something broken? Email techhorizoninnovationspk@gmail.com with a description of the issue, your device model, and OS version. Screenshots are very helpful.